Thinking Thursdays: Customer Service for the Front Line

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Name: Thinking Thursdays: Customer Service for the Front Line
Date: July 20, 2017
Time: 8:30 AM - 10:00 AM MDT
Registration: Sorry, public registration for this event has been closed.
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Event Description:

Join us for our Thinking Thursday Seminar!
Sponsored by Kalispell Chamber/ Convention & Visitor Bureau

Receive powerful tips for increasing customer engagement and creating positive experiences from a tourism industry public relations professional. Refine your techniques in listening, messaging refinement, and providing consistent customer service professionalism to build rapport. Prepare for service recovery in challenging situations. This is a great resource for new or returning front-line employees, providing specific examples of potential customer service challenges in the Flathead Valley area.

Facilitated by Lisa Jones.  Lisa is the owner of LJ Communications, Inc. and an adjunct faculty member with the Flathead Valley Community College Continuing Education Center.  Lisa is a communications professional, providing over 25 years of experience in customer service training, strategic planning, marketing communications and public relations.  Jones offers extensive knowledge, unique insight and consistent enthusiasm for both enhancing the customer service experience and supporting the service provider.  
Kalispell Chamber of Commerce
15 Depot Park
Kalispell, MT
Date/Time Information:
Thursday, July 20, 2017  8:30 a.m. - 10:00 a.m.
Contact Information:
Kalispell Chamber (406) 758-2803
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