Match Support & Enrollment Specialist: Kalispell

Non-Profit and Social Services

Overview of our organization Our mission at Big Brothers Big Sisters NW Montana is to provide children facing adversity with strong and enduring, professionally supported one-to-one relationships that change their lives for the better, forever. We are a small nonprofit organization that works with community partners and schools to identify children who would benefit from an additional layer of adult support. We work closely with a team of volunteer mentors to grow and maintain healthy mentoring relationships with the goal of defending the potential we know exists in every child. We are led by a board of directors and supported by an army of individuals, businesses, organizations, schools, and foundations in both Flathead and Missoula counties.

Position Description The primary function of this position is to enroll and support the youth mentees and adult mentors. This includes facilitating a rigorous and well-documented inquiry and enrollment process, thoughtfully matching a mentee with a mentor, and actively engaging the mentee, mentor, and parents/guardians to ensure best risk-management practices, healthy growth of the relationship, and healthy growth of the child.

The individual in this role would work closely within a small team while supporting the mission across two counties. The successful candidate will possess the capacity to work independently and make vital decisions that reflect best practices while working, in-person and virtually, collaboratively with teammates, in-person and virtually, families, children, mentors, partner organizations, schools, and other community entities.

Work Location This role requires close work within the Kalispell community. The ideal candidate lives in or near the city of Kalispell with primary commute to Kalispell office.

Salary , Status, & FTE This full time position is offered at 32 to 40 hours/week. This non-exempt position has a beginning rate of pay of $17/hour.

Benefits After a 90 day probationary period, this position is eligible for benefits including: affordable health insurance, dental & vision insurance paid by agency, 10 paid holidays, accrued time off including mental health & sick days. Employees are eligible for a Simple IRA with 3% company match after one year.

Internal Structure This position reports directly to the Program Manager who reports directly to the Executive Director.

Travel Requirements Consistent travel within Kalispell either via own vehicle (with valid driver’s license and current insurance coverage) or via capacity to secure alternate transportation reliably, and occasional travel to meetings in Polson, Missoula, or a site in-between.

Job Responsibilities

  • Communicate, evaluate, and record inquiries and enrollment processes both internally and with potential mentors and families of mentees
  • Conduct enrollment process including interviewing, uploading and tracking information, and ensuring the application of risk-management strategies
  • Participating in ongoing professional development around child safety and adult/child relationship best practices
  • Move participants effectively and efficiently through enrollment processes
  • Entering data and information reliably, accurately and efficiently into our database system
  • Assess applicants and recommend inclusion in our program
  • Assess applicants and recommend mentor and mentee matches
  • Ensure, through multiple modalities, the ongoing health and well-being of mentoring relationships, including identifying indicators of risk
  • Develop strategic interventions and facilitating actions in support of the mentoring relationship as it evolves over time
  • Participate in the creation and implementation of celebrations and activities for our mentoring matches
  • Participate in fund development activities
  • Maintain consistent and professional internal and external communication

Required Capacities and Desires

  • Capacity to work both independently and collaboratively both internally and externally
  • Capacity to learn and implement effectively online information and communication systems
  • Capacity to develop innovative and creative solutions to problems
  • Capacity to work at all times with the highest level of professional integrity and humility
  • Desire to learn and willingness to ask for help when needed
  • Desire to be part of creating a healthy, equitable, and just Montana community

Required Experience and Skills

  • Bachelor's degree preferred but education and commensurate experience considered.
  • Excellent written and oral communication skills and an exceptional listener.
  • Experience working collaboratively with people of diverse backgrounds and perspectives.
  • Excellent computer skills, including the ability to use office technology (email, Microsoft Office and database management)
  • Experience listening carefully and assessing individuals’ needs, strengths, and challenges
  • Experience managing confidential information and processes
  • Ability to make ethical, moral, and mission-driven decision consistently
  • Ability to understand the objectives and goals of the organization and to further those actively
  • Applicant will be required to pass a back ground check to include: criminal history, credit history, and driving record
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