Aging Services Program Manager

Posted: 01/03/2021

Flathead County’s Agency on Aging (FCAA) is seeking an experienced social services manager to lead critical programs supporting older adults, people with disabilities, family caregivers, and veterans. The Aging Services Program Manager (ASPM) will be a member of the Executive Team, contributing to strategic planning, program development, and quality assessment and improvement.

The Agency

FCAA offers a wide range of programs and services to help people live well at every age. The agency supports those age 60 and older, adults with disabilities, family caregivers, and veterans by providing information, offering direct services, contracting for services, and connecting people to public benefits, local resources, and opportunities for social engagement.

Services provided by the agency include social dining, Meals on Wheels, information and referral, outreach, Medicare and benefits counseling, caregiver support, veteran’s services, and home and community-based assistance to help people age in place. Other services include fraud/abuse education, legal assistance, long-term care ombudsman, and support for area Senior Centers.

The Position

The primary goal for the ASPM is to ensure that the agency’s aging services programs meet the evolving needs of our clients and operate within established budgetary and regulatory guidelines, while providing a rewarding work experience for program staff.

Essential Duties:

  • Develop programs and services and evaluate regularly to ensure they are meeting the needs of older adults.
  • Develop, implement, and evaluate related policies, procedures, processes, tools, systems, and documents.
  • Assist in the development of program budgets; approve and track service utilization and monitor budgetary impact.
  • Interview, hire, coach, support, train, evaluate and performance manage staff.
  • Manage the day-to-day functioning of Aging Services staff /teams: schedule coverage, coordinate meetings, monitor deliverables, etc.
  • Engage in problem-solving with staff and community service providers to ensure coordinated care on behalf of specific clients.
  • Develop and oversee a marketing/outreach plan; engage in public relations, education, and program promotion; assist with the production and distribution of marketing/media materials.
  • Design and implement quality assurance processes including establishing, monitoring, and reporting program metrics, as well as conducting regular data and client file reviews and using data to inform planning and decision-making.

Required knowledge, skills, and abilities:

  • Leadership & management principles and best practices including planning, budget management, performance measurement, and staff supervision.
  • Working knowledge of the needs and concerns of our client populations.
  • Ability to learn, understand, and demonstrate competency with the Older Americans Act and industry best practices to guide the development and implementation of program protocols and procedures.
  • Effective team building and the ability to work closely with team members to ensure high-quality service delivery while growing staff competencies.
  • Outstanding interpersonal and communication skills.
  • Sound and independent judgment applied to both decision-making and problem-solving.
  • Organized in a way that balances and prioritizes the needs of clients, maximizes efficiency, ensures deadlines are met, supports team collaboration, and allows for the timely completion of required reports and documentation.
  • Work calmly, efficiently, and effectively under pressure and in a fast-paced environment.
  • Proficient in computer operation including common software tools such as MS Office, including Excel, as well as specific applications such as government databases.

The Ideal Candidate

The ideal candidate brings the following experience, characteristics, and mindset to help FCAA achieve its mission.

  • Creativity, authenticity, sincerity, passion, and professionalism in support of the agency’s success.
  • Commitment to a person-centered approach to service delivery.
  • At least 5 years of experience with program and staff management, preferably in the social services field and ideally working with older adults, people with disabilities, or veteran populations.
  • Experience working within complex program and funding structures.
  • Able to handle both client service and administrative/financial management duties and effectively juggle multiple and sometimes conflicting priorities and projects.
  • Comfortable navigating between strategic big picture responsibilities and operational detail, often on a daily basis.

The Benefits

  • Excellent career development role.
  • Direct experience of helping others and giving back to the community.
  • Great collaborative work environment with competent and passionate team members.
  • Location in Kalispell MT offers numerous quality of life benefits.
  • Competitive salary with guaranteed annual increases.
  • Generous benefits including employee/family medical, dental, and vision insurance plus life and disability insurance; 37 paid days off per year starting year one; 8.7% employer contribution to a retirement plan.

The Community

Kalispell is the central hub for Flathead County in the beautiful Northwest corner of Montana. It has mountains, lakes, prairies, and forests making it the perfect place to live, work, and play. A 30-minute drive to Glacier National Park, adjacent to two ski resorts, and just minutes from Flathead Lake, is the perfect place to live for anyone who loves to hike, mountain bike, golf, explore, camp, boat, kayak, fish, or hunt. In addition to the great outdoors, the Flathead Valley is home to quaint downtowns, numerous craft breweries and distilleries, great local restaurants, two community theaters, and seasonal festivals and events. Experience small-town charm alongside “big city” amenities like a high quality, comprehensive health care system, and an international airport. In addition, exemplary public schools, the largest accredited community college in the state, and an award-winning library system offer a wide range of educational opportunities.


Application and Selection Process

This position is open until filled. To be considered, please submit a detailed cover letter and resume to For questions, email, or call Amy at 406-752-0191.

Upon receiving your resume and cover letter, you can expect Amy to email you a link to an Equal Employment Opportunity form. Upon completion of the EEO form, you will be added to the candidate pool for the position.

Qualified candidates will be invited to participate in a phone interview with Amy. FCAA will interview the top candidates and will make the final selection.

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