Guest Relations Staff

Title: Guest Relations Staff
Reports To: Guest Relations Coordinator
Pay Range: $14-$16/hour
Seasonal Position

At the Bar W our core focus is connection. We want our guests to have an experience not just a vacation, so we want them to connect to our staff, the people they came with, the other guests, nature, and to themselves. You would be integral in facilitating connection with guests by eating meals with them, sharing your story, listening to them, and spending time engaging at the evening activities.

General Responsibilities:

The Guest Relations Staff sets the stage for providing our guests a great western experience. This position is responsible for providing interesting evening guest activities, airport shuttle services and importantly engaging guest interactions.

This role is the front line of guest hospitality. Staff will seek to make strong guest connections and go above and beyond for our guests. Responsible for implementing our guests non-horse activities, guests needs, help with shuttles, kids program, and cross trained to help with other ranch tasks.

The Bar W prioritizes safety so operating and acting with safety as a priority is crucial.

Responsibilities Include:

• Provide each guest; big or small with an unforgettable adventure by sharing stories, eating with the guests, joining in activities during the day and in the evening. These interactions will help make our Core Values come to life: Connections, Doing What We Say and proving a Positive Environment.
• Facilitate a great guest experience and make strong guest connections.
• Seek to thoroughly understand and follow Bar W Guest Relations Process and Procedures.
• Assist in leading the guests during evening activities from beginning to clean up.
• Drive Guest Shuttles
• Secure guest provisions as directed.
• Responsible for the safety component of each activity.
• Work occasionally in Trading Post gift shop.
• Help other departments as needed.
• Other duties as assigned.

Personal Requirements:

• Be outgoing, engaging, energetic, and enthusiastic.
• Self-starter who can lead by example.
• Must have excellent people and communication skills.
• Present a clean-cut image with guests.
• Must have valid driver’s license and be over the age of 21 to drive shuttles.
• First aid and CPR certification preferred.
• Give clear direction and communicate to guests how to participate in activities safely.
• Live by the Bar W core values.