Flathead Hospitality: Customer Service Training for the Flathead Valley Tourism and Hospitality Workforce

Description

This interactive training curriculum provides increased knowledge and tools in these content areas:

• The Fundamentals of Hospitality & Service
• Finding Local Resources to be an Informed Host
• Guiding Our Guests to Recreate and Travel Responsibly 
• Gracefully Navigating Tense Interactions 
• Antidotes to Angry August: Teamwork and Stress Strategy